Refund Policy
Last updated: 2026-10-18
Template — not legal advice.
TrustSlot shows Advertisers the Publisher's traffic, spot and price before they pay, and the Publisher approves each ad before payment. Refunds are therefore only for ads that were not delivered.
When the Advertiser is compensated
| Situation | What happens |
|---|---|
| The Publisher's site is down, or the spot shows no impressions while the site has visitors | The paid period is extended by the missing days. If that is not possible, the Publisher refunds the undelivered days. |
| The Publisher removes a paid ad early | The Publisher refunds the remaining days. |
| Traffic was manipulated | Full refund by the Publisher; the Publisher's account is suspended. |
| A payment failed or was duplicated because of an error on our side | Full refund, including our platform fee. |
No refund
- Few clicks, sales or other results.
- Normal changes in traffic within the range shown before purchase.
- Changing your mind after the ad went live.
- Ads removed for breaking the content rules.
Platform fee
There is no platform fee during the launch period. When one applies, it is not refunded, except for errors on our side or where we decide otherwise in a specific case.
How to request
Email markriplabs@gmail.com with the spot and payment date. We keep daily impression and click records for each spot, which we use to check delivery.